Aspects of a Successful Career Service

James P. Sampson, Jr.

Center for the Study of Technology in Counseling and Career Development
Dunlap Success Center
100 S. Woodward Avenue, Florida State University, Tallahassee, Florida 32306-4162
(850) 644-6431 (voice) (850) 644-3273 (FAX)
jsampson@admin.fsu.edu http://www.career.fsu.edu/techcenter

June 2, 2003

1. Clarify Staff Responsibilities

· Decide on the duties of staff serving individuals in the resource room

· Decide on the duties of the greeter

2. Review Resource Room Design

· Decide on a rationale for various elements of resource room design

· Create a map of the resource room

3. Develop Career Resource Collection

· Create an inventory of print, audio-visual, and computer-based resources

· Decide on the criteria used to select career resources for the Center

· Decide on the procedures for selecting, acquiring, and indexing resources

· Select resources for individuals with limited reading ability, visual disabilities, and English as a second language

· Select adaptations for information delivery for individuals with physical disabilities

4. Develop a Plan for Operating the Career Resource Room, Including Staff Training and Supervision

· Decide on a policy for determining which staff are assigned to serve individuals in the Resource Room

· Decide on a schedule for staff working in the Career Resource Room

· Decide on procedures for training staff in using screening instruments and helping clients use career resources

· Decide how staff assigned to work in the Career Resource Room will be supervised

· Create appropriate signage for the Career Resource Room

5. Develop Resource Guides

· Select topics and prepare resource guides

6. Use Screening Instruments

· Identify a screening instrument (or instruments) to use in service delivery

· Decide on the criteria for selecting which individuals use the screening instrument

· Identify how often the instrument (or instruments) is used

· Evaluate the impact of using screening instruments in service delivery

7. Develop and Use Individual Learning Plans (ILPs)

· Adapt or create an Individual Learning Plan

· Decide on the criteria for selecting which individuals the Individual Learning Plan

· Identify how often the Individual Learning Plan is used

· Evaluate the impact of using the Individual Learning Plan in service delivery

8. Evaluate Services and Work Towards Continuous Improvement

· Decide on a strategy for evaluating service delivery

· Create evaluation instruments

· Are the right resources being used by the right person with the right level of support at the lowest possible cost?