Aspects of a Successful Career Service

James P. Sampson, Jr.

Center for the Study of Technology in Counseling and Career Development
University Center, Suite A4100, Florida State University, Tallahassee, Florida 32306-2490
(850) 644-6431 (voice) (850) 644-3273 (FAX)
jsampson@admin.fsu.edu http://www.career.fsu.edu/techcenter

June 2, 2003

1. Clarify Staff Responsibilities

· Decide on the duties of staff serving individuals in the resource room

· Decide on the duties of the greeter

2. Review Resource Room Design

· Decide on a rationale for various elements of resource room design

· Create a map of the resource room

3. Develop Career Resource Collection

· Create an inventory of print, audio-visual, and computer-based resources

· Decide on the criteria used to select career resources for the Center

· Decide on the procedures for selecting, acquiring, and indexing resources

· Select resources for individuals with limited reading ability, visual disabilities, and English as a second language

· Select adaptations for information delivery for individuals with physical disabilities

4. Develop a Plan for Operating the Career Resource Room, Including Staff Training and Supervision

· Decide on a policy for determining which staff are assigned to serve individuals in the Resource Room

· Decide on a schedule for staff working in the Career Resource Room

· Decide on procedures for training staff in using screening instruments and helping clients use career resources

· Decide how staff assigned to work in the Career Resource Room will be supervised

· Create appropriate signage for the Career Resource Room

5. Develop Resource Guides

· Select topics and prepare resource guides

6. Use Screening Instruments

· Identify a screening instrument (or instruments) to use in service delivery

· Decide on the criteria for selecting which individuals use the screening instrument

· Identify how often the instrument (or instruments) is used

· Evaluate the impact of using screening instruments in service delivery

7. Develop and Use Individual Learning Plans (ILPs)

· Adapt or create an Individual Learning Plan

· Decide on the criteria for selecting which individuals the Individual Learning Plan

· Identify how often the Individual Learning Plan is used

· Evaluate the impact of using the Individual Learning Plan in service delivery

8. Evaluate Services and Work Towards Continuous Improvement

· Decide on a strategy for evaluating service delivery

· Create evaluation instruments

· Are the right resources being used by the right person with the right level of support at the lowest possible cost?